Making a Booking
Guests must be aged 18 and above at the time of booking and NTUC Members must make the booking personally through our website to enjoy member’s privileges'.
Booking must be made for a minimum duration of two consecutive nights for Fridays, Saturdays, Eve of Public Holidays , Public Holidays and School Holidays.
Payment Modes
All payment must be made in full and in Singapore currency. Payment by Cash, Nets and Credit Cards (Visa/MasterCard/Amex only) are acceptable.
Cancellation Policy
Cancellation and Refund Policy
All booking cancellations must be done via:
- Email: reservations@dresort.com.sg
Booking under Best Flexible Rate
- - Cancellation must be made 7 days prior to arrival to avoid 100% room charges including taxes.
- An administrative fee of $15 (including GST) per room is applicable for any cancellation.
- In the event of cancellation or modification, 100% of room charges are strictly non-refundable.
BBQ Pit Cancellation Policy
- In the event of cancellation or inclement weather, 100% of BBQ pit booking charges are strictly non-refundable.
No-Show / Early Departure
- In the event of a no-show, early departure or if guests fail to check-in on the stipulated date of arrival, 100% of room charges are strictly non-refundable.
Amendment of Bookings
- Only applicable for bookings made under the Cancellation Policy. If you wish to make a change in the date and/or room type of your resort stay, a notice of 14 days or more prior to arrival date must be given to the Resort via email (reservations@dresort.com.sg) and charges may be incurred. The difference in rooms charges shall not be refunded.
- Guests are only allowed to change the arrival date once and no cancellations/refunds will be allowed thereafter.