Resort Information

• Check-in and Check-out timings

  Check-in and Check-out Times

  Check-in time is after 3pm and Check-out time is by 11am. Request for late check-out is subject to room availability and charges will apply.
  
  

  In compliance with the Personal Data Protection Commission Singapore (PDPC)’s advisory guidelines on NRIC numbers issued on 31 August 2018, with effect from 1 September 2019, D’Resort will no longer accept check-in on behalf of someone else. Registered guest are required to check-in personally for their stay. 
  
  

  Allocation of Rooms
  Rooms are allocated based on availability.
  
  Wi-Fi Access
  Free Wi-Fi is available up to 2 devices per room. Alternatively, there are two terminals with internet access provided at the lobby for guests’ use at no charge. Usage duration is limited to 10mins.

• Booking Policies

  Making a Booking

  Guests must be aged 18 and above at the time of booking and NTUC Members must make the booking personally through our website to enjoy member’s privileges'.

  Booking must be made for a minimum duration of two consecutive nights for Fridays, Saturdays, Eve of Public Holidays , Public Holidays and School Holidays.

  Payment Modes

  All payment must be made in full and in Singapore currency. Payment by Cash, Nets and Credit Cards (Visa/MasterCard/Amex only) are acceptable.
  
  

  Cancellation Policy

  Cancellation and Refund Policy 
  All booking cancellations must be done via: 
  - Email: reservations@dresort.com.sg
  
  

  Booking under Best Flexible Rate

  • - Cancellation must be made 7 days prior to arrival to avoid 100% room charges including taxes. 
    - An administrative fee of $15 (including GST) per room is applicable for any cancellation.

  •  

  • Promotional Booking

  - In the event of cancellation or modification, 100% of room charges are strictly non-refundable. 
  
  

  BBQ Pit Cancellation Policy 
  - In the event of cancellation or inclement weather, 100% of BBQ pit booking charges are strictly non-refundable.
  
  

  No-Show / Early Departure
  - In the event of a no-show, early departure or if guests fail to check-in on the stipulated date of arrival, 100% of room charges are strictly non-refundable.
  
  

  Amendment of Bookings
  - Only applicable for bookings made under the Cancellation Policy. If you wish to make a change in the date and/or room type of your resort stay, a notice of 14 days or more prior to arrival date must be given to the Resort via email (reservations@dresort.com.sg) and charges may be incurred. The difference in rooms charges shall not be refunded. 

  - Guests are only allowed to change the arrival date once and no cancellations/refunds will be allowed thereafter. 

• Room Regulations

  Room Occupancy
  Maximum occupancy is based on room types. 

  To ensure a pleasurable experience for all resort guests and to manage noise level, we request visitors to leave the resort’s premises by 11pm. Each room's maximum occupancy should be strictly adhered to. D’Resort reserves the right to escort any additional persons out.

  Room type	Maximum occupancy
  Park View, Mangrove Walk, and Beach Cove rooms	4 Adults OR 2 Adults + 2 Children
  Rainforest	2 Adults
  Rainforest Family	2 Adults + 2 Children
  Beach Cove Duplex	3 Adults OR 2 Adults + 2 Children
  Rainforest Suite and Rainforest Premier Suite	2 Adults

   

  Housekeeping Services

  Daily service will be provided. A fee of $15 is applicable for every additional housekeeping service request. 

   

  Activities in the Resort

  For the consideration of all guests, no unauthorised fixtures, decoration or alteration is allowed to the resort property in or outside the room. Management reserves the right to charge the guests for repairs required from the damages.
  
  Excessive noise is prohibited after 11pm. BBQ timing is from 3pm till 11pm. The management reserves the right to evict rowdy and misbehaving guests with no refund.
  
  The following are not allowed within the Resort:

  • • • - Organised Gambling
      • - Cooking
      • - Karaoke
      • - Smoking
      • - Loud music
      • - Pets (except for guide dogs)
      • - Personal portable BBQ pits
      • - Catering of food (except by D'Resort’s approved caterers) 
      • - Unauthorized fixtures and decorations in the chalet 
      • - The charging of Portable Mobility Devices (PMDs) 

   

  Smoking

  Smoking is only permitted at designated areas in D'Resort. All D'Resort rooms have a non-smoking policy and $200 will be charged to your room for guest who violates this.  Should the fire alarm be activated, an additional $500 will be imposed.

   

  Security

  Guests are advised to lock and latch all chalet doors and windows after midnight or each time they leave the chalet.

   

  Damages to property

  The Management reserves the right to charge guests for cost of replacement/repair of any loss /damaged items or excessively dirty rooms within the resort.

   

  The Management also reserves the right to disallow any person whom it deems undesirable into the resort ground and shall not be liable for any damages arising therefrom. 

• Parking at D'Resort

  Mon – Thu (Excl. School Holidays/Public Holidays & Eve of Public Holidays)
  All day		$0.024 per min
  Maximum Charge Per Day (valid up to 12 midnight with multiple entries allowed)		$15
  Fri – Sun, School Holidays, Public Holidays & Eve of Public Holidays
  All day		$0.0333/min
  Maximum Charge Per Day (valid up to 12 midnight with multiple entries allowed)		$19
  Concession Parking Exclusive for D’Resort guests and limited to 1 paid concession parking ticket per room Valid for multiple entries till next day 7pm
  NTUC members		$10/night
  Non-members		$12/night