Resort Information

• Check-in and Check-out timings

  Check-in and Check-out Times

  Check-in time is after 3pm and Check-out time is by 11am. Request for late check-out is subject to room availability and charges will apply.
  
  

  In compliance with the Personal Data Protection Commission Singapore (PDPC)’s advisory guidelines on NRIC numbers issued on 31 August 2018, with effect from 1 September 2019, D’Resort will no longer accept check-in on behalf of someone else. Registered guest are required to check-in personally for their stay. 
  
  

  Allocation of Rooms
  Rooms are allocated based on availability.
  
  Wi-Fi Access
  Free Wi-Fi is available up to 2 devices per room. Alternatively, there are two terminals with internet access provided at the lobby for guests’ use at no charge. Usage duration is limited to 10mins.

• Booking Policies

  Making a Booking

  Bookings are open six months in advance.

  Guests must be aged 18 and above at the time of booking and NTUC Members must make the booking personally through our website to enjoy member’s privileges'.

  Booking must be made for a minimum duration of two consecutive nights for Fridays, Saturdays, Eve of Public Holidays , Public Holidays and School Holidays.

  
  Payment Modes

  All payment must be made in full and in Singapore currency. Payment by Cash, Nets and Credit Cards (Visa/MasterCard/Amex only) are acceptable.
  
  

  BBQ Pit Cancellation Policy

  No refund for BBQ pit booking shall be given in the event of rain or cancellation.

   

  Cancellation and Refund Policy 
  All booking cancellations must be done via: 
  - Email: reservations@dresort.com.sg

   

  Standard Cancellation Policy

  For cancellation made 30 days or more prior to arrival date, full room rental will be refunded. However, an administration fee of $15 (including GST) is applicable.	$15 administration charge
  For cancellation made within 15 to 29 days prior to arrival date	25% of the room rate will be charged
  For cancellation made within 4 to 14 days prior to arrival date	50% of the room rate will be charged
  For cancellation made within 3 days prior to arrival date	100% of the room rate will be charged

   

  Promotion / Package Deal Cancellation Policy
  Strictly NO refunds, amendments and cancellations are allowed after payment is made for promotional bookings.

   

  Amendment of Bookings
  Only applicable for bookings made under Standard Cancellation Policy. If you wish to make a change in the date and/or room type of your resort stay, a notice of 14 days or more prior to arrival date must be given to the Resort via email (reservations@dresort.com.sg) and charges may be incurred. The difference in rooms charges shall not be refunded. 
  
  Guests are only allowed to change the arrival date once and no cancellations/refunds will be allowed thereafter. 

   

  No Show / Early Check-Out
  No refund shall be given for early check-out, or if guests fail to check-in on their stipulated date of arrival.

• Room Regulations

  Room Occupancy
  Maximum occupancy is based on room types. 

  To ensure a pleasurable experience for all resort guests and to manage noise level, we request visitors to leave the resort’s premises by 11pm. Each room's maximum occupancy should be strictly adhered to. D’Resort reserves the right to escort any additional persons out.

  Room type	Maximum occupancy
  Park View, Mangrove Walk, and Beach Cove rooms	4 Adults OR 2 Adults + 2 Children
  Rainforest	2 Adults
  Rainforest Family	2 Adults + 2 Children
  Beach Cove Duplex	3 Adults OR 2 Adults + 2 Children
  Rainforest Suite and Rainforest Premier Suite	2 Adults

   

  Housekeeping Services

  Daily service will be provided. A fee of $15 is applicable for every additional housekeeping service request. 

   

  Activities in the Resort

  For the consideration of all guests, no unauthorised fixtures, decoration or alteration is allowed to the resort property in or outside the room. Management reserves the right to charge the guests for repairs required from the damages.
  
  Excessive noise is prohibited after 11pm. BBQ timing is from 3pm till 11pm. The management reserves the right to evict rowdy and misbehaving guests with no refund.
  
  The following are not allowed within the Resort:

  • • • - Organised Gambling
      • - Cooking
      • - Karaoke
      • - Smoking
      • - Loud music
      • - Pets (except for guide dogs)
      • - Personal portable BBQ pits
      • - Catering of food (except by D'Resort’s approved caterers) 
      • - Unauthorized fixtures and decorations in the chalet 

   

  Smoking

  Smoking is only permitted at designated areas in D'Resort. All D'Resort rooms have a non-smoking policy and $200 will be charged to your room for guest who violates this.  Should the fire alarm be activated, an additional $500 will be imposed.

   

  Security

  Guests are advised to lock and latch all chalet doors and windows after midnight or each time they leave the chalet.

   

  Damages to property

  The Management reserves the right to charge guests for cost of replacement/repair of any loss /damaged items or excessively dirty rooms within the resort.

   

  The Management also reserves the right to disallow any person whom it deems undesirable into the resort ground and shall not be liable for any damages arising therefrom. 

• Parking at D'Resort

  Mon – Thu (Excl. School Holidays/Public Holidays & Eve of Public Holidays)
  All day		$0.024 per min
  Maximum Charge Per Day (valid up to 12 midnight with multiple entries allowed)		$15
  Fri – Sun, School Holidays, Public Holidays & Eve of Public Holidays
  All day		$0.0333/min
  Maximum Charge Per Day (valid up to 12 midnight with multiple entries allowed)		$19
  Concession Parking Exclusive for D’Resort guests and limited to 1 paid concession parking ticket per room Valid for multiple entries till next day 7pm
  NTUC members		$10/night
  Non-members		$12/night