Frequently Asked Questions (D'Resort)

Room reservations do not come with BBQ pits by default. Booking of BBQ pits are on a first-come-first-served basis. As such, we encourage all guests to book their BBQ pits in advance, together with their room bookings online.

Please note that due to the limited number of BBQ pits, the pit allocated to you may not be situated near your room.

Guests who choose to book rooms in the Rainforest categories do not have the option to book BBQ pits. 

Guests who wish to book a BBQ pit, must first book a room in the Park View, Mangrove Walk, Beach Cove or Beach Cove Duplex categories.

BBQ pits may be booked in the following ways:

Online:
BBQ pits can be booked online during the process of room reservations on www.dresort.com.sg ; OR
Over the counter:
Our staff at the resort check-in counter will be able to assist with BBQ pit bookings upon check-in or during your stay with us. However, due to the high demand, guests are encouraged to book BBQ pits in advance, together with your room bookings online.

Booking of the BBQ pit is limited to 1 pit per room per night stay, and is subject to availability.

Amendment of BBQ pit bookings are subject to availability and can only be done strictly via email (reservations@dresort.com.sg), fax or in person at D'Resort check-in counter.

No refunds will be given for BBQ pit bookings regardless of inclement weather, booking amendments or any cancellations.

In compliance with the Personal Data Protection Commission Singapore (PDPC)’s advisory guidelines on NRIC numbers issued on 31 August 2018, with effect from 1 July 2019, D’Resort will no longer be using NRIC as the unique identifier on our website to identify our members. As such, redemption of LinkPoints to offset your stay will not be available until further notice.  

NTUC Plus! Members (silver card): Earn 3 LinkPoints with every $1 spent

Plus! Card Members (black card): Earn 2 LinkPoints with every $1 spent

With effect from 1 July 2019, issuance of LinkPoints will be made upon check-in. Members are required to produce NTUC Plus! Card or Plus! Card to be awarded with LinkPoints.

In compliance with the Personal Data Protection Commission Singapore (PDPC)’s advisory guidelines on NRIC numbers issued on 31 August 2018, with effect from 1 September 2019, D’Resort will no longer accept check-in on behalf of someone else. Registered guest are required to check-in personally for their stay. 

Registered guest have to show the photo identification, credit card and NTUC Member card (if applicable) upon check in.

By Public Transport

From Pasir Ris Bus Interchange, bus services 3, 5, 6, 12, 17, 21, 89, 354 and 358 (East Loop) will bring you to Downtown East.

By Car/Taxi

D’Resort is located within Downtown East.
Click here for Map directions

There are open car park lots available within D’Resort and more parking lots at the multi-storey car park located at Downtown East E!hub.

No, complimentary parking is not provided. Guests are entitled to purchase Season Passes. Please see here for more info.

Guest may request irons with ironing boards from the Operator at no charge. However, it is subject to availability. All suite rooms are equipped with irons.

For laundry sent in

Smoking is not allowed within the resort. However, you may proceed to the designated smoking area at the ground level, behind the lobby building.

Catering of food is only allowed through our appointed caterer. No other caterers are allowed in the resort premises.

Please refer to the table below for your catering setup details.

No catering is allowed anywhere other than the above mentioned areas. 

Saturdays and Public Holidays: From 4pm to 9pm 
Sundays: From 10am to 3pm