Frequently Asked Questions (D'Resort)

Room reservations do not come with BBQ pits by default. Booking of BBQ pits are on a first-come-first-served basis. As such, we encourage all guests to book their BBQ pits in advance, together with their room bookings online.

Please note that due to the limited number of BBQ pits, the pit allocated to you may not be situated near your room.

Guests who choose to book rooms in the Rainforest categories do not have the option to book BBQ pits. 

Guests who wish to book a BBQ pit, must first book a room in the Park View, Mangrove Walk, Beach Cove or Beach Cove Duplex categories.

BBQ pits may be booked in the following ways:

Online:
BBQ pits can be booked online during the process of room reservations on www.dresort.com.sg ; OR
Over the counter:
Our staff at the resort check-in counter will be able to assist with BBQ pit bookings upon check-in or during your stay with us. However, due to the high demand, guests are encouraged to book BBQ pits in advance, together with your room bookings online.

Booking of the BBQ pit is limited to 1 pit per room per night stay, and is subject to availability.

Amendment of BBQ pit bookings are subject to availability and can only be done strictly via email (reservations@dresort.com.sg), fax or in person at D'Resort check-in counter.

No refunds will be given for BBQ pit bookings regardless of inclement weather, booking amendments or any cancellations.

LinkPoints will be credited within 3 – 5 working days upon check-in, subject to your booking amendments. The LinkPoints earned from your booking can only be redeemed on your next stay. Guests' member cards or Plus! cards must be presented upon check-in for verification purposes.

Yes, this is allowed only for individual bookings. The authorised person must be at least 18 years old, and the following items need to be produced upon check-in:

• A photocopy of the authorised person’s Identifcation Card

• Booking Confirmation Form
• The main applicant’s NTUC Card if the original booking was done under a member’s name (for verification and LinkPoints crediting)

By Public Transport

From Pasir Ris Bus Interchange, bus services 3, 5, 6, 12, 17, 21, 89, 354 and 358 (East Loop) will bring you to Downtown East.

By Car/Taxi

D’Resort is located within Downtown East.
Click here for Map directions

There are open car park lots available within D’Resort and more parking lots at the multi-storey car park located at Downtown East E!hub.

No, complimentary parking is not provided. Guests are entitled to purchase Season Passes. Please see here for more info.

Guest may request irons with ironing boards from the Operator at no charge. However, it is subject to availability. All suite rooms are equipped with irons.

Laundry services are available for Rainforest guests at $15/kg. The service includes folding, and does not include ironing.

Smoking is not allowed within the resort. However, you may proceed to the designated smoking area at the ground level, behind the lobby building.

Catering of food is only allowed through our appointed caterer, White Tangerine. No other caterers are allowed in the resort premises.

Please refer to the table below for your catering setup details.

No catering is allowed anywhere other than the above mentioned areas. 

Sundays: From 11am to 5pm