Cancellation Policy
Cancellation and Refund Policy
All booking cancellations must be done via:
- Email: reservations@dresort.com.sg
Booking under Best Flexible Rate
- - Cancellation must be made 7 days prior to arrival to avoid 100% room charges including taxes.
- An administrative fee of $15 (including GST) is applicable for any cancellation.
- In the event of cancellation or modification, 100% of room charges are strictly non-refundable.
BBQ Pit Cancellation Policy
- In the event of cancellation or inclement weather, 100% of BBQ pit booking charges are strictly non-refundable.
No-Show / Early Departure
- In the event of a no-show, early departure or if guests fail to check-in on the stipulated date of arrival, 100% of room charges are strictly non-refundable.
Amendment of Bookings
- Only applicable for bookings made under Flexible Cancellation.
- If you wish to make a change in the date and/or room type of your resort stay, a notice of 14 days or more prior to arrival date must be given to the Resort via email (reservations@dresort.com.sg) and charges may be incurred. The difference in rooms charges shall not be refunded.
- Guests are only allowed to change the arrival date once and no cancellations/refunds will be allowed thereafter.