Frequently Asked Questions (D'Resort)

Booking Policies

• How do I book a room?

  Bookings can be done online at www.dresort.com.sg or over the Info Counter @ Wild Wild Wet/ E!Hub. 

• What is the age requirement to make a booking and for checking-in?

  18 years old and above for both.

• Is there a minimum number of nights to book?

  A minimum stay of two nights is required for Park View, Mangrove Walk, Beach Cove and Beach Cove Duplex rooms during peak period, which includes Fridays, Saturdays, eve of public holidays, public holidays, school holidays and other high occupancy days.
  
  For off-peak days, 1 night booking is allowed across the various room types.
  
  Certain promotions may also require minimum 2 nights bookings.

• How do I cancel or amend my room bookings? Are there any charges involved?

  Cancellation Policy

  Cancellation and Refund Policy 
  All booking cancellations must be done via: 
  - Email: reservations@dresort.com.sg
  
  

  Booking under Best Flexible Rate

  • - Cancellation must be made 7 days prior to arrival to avoid 100% room charges including taxes. 
    - An administrative fee of $15 (including GST) is applicable for any cancellation.

  •  

  • Promotional Booking

  - In the event of cancellation or modification, 100% of room charges are strictly non-refundable.  
  
  

  BBQ Pit Cancellation Policy  
  - In the event of cancellation or inclement weather, 100% of BBQ pit booking charges are strictly non-refundable. 
  
  

  No-Show / Early Departure 
  - In the event of a no-show, early departure or if guests fail to check-in on the stipulated date of arrival, 100% of room charges are strictly non-refundable. 
  
  

  Amendment of Bookings
  - Only applicable for bookings made under Flexible Cancellation.

  - If you wish to make a change in the date and/or room type of your resort stay, a notice of 14 days or more prior to arrival date must be given to the Resort via email (reservations@dresort.com.sg) and charges may be incurred. The difference in rooms charges shall not be refunded. 

  - Guests are only allowed to change the arrival date once and no cancellations/refunds will be allowed thereafter. 

• Can I make multiple bookings for my friends and family?

  Yes, you can. However for multiple bookings with different pax configurations, room types should be booked separately.

• What is the maximum occupancy for each room type?

  Room Type	Maximum Occupancy
  Park View	4 Adults or 2 Adults + 2 Children
  Mangrove Walk	4 Adults or 2 Adults + 2 Children
  Beach Cove	4 Adults or 2 Adults + 2 Children
  Beach Cove Duplex	3 Adults or 2 Adults + 1 Child
  Rainforest Room	2 Adults
  Rainforest Family	2 Adults + 2 Children
  Rainforest Suite	2 Adults
  Rainforest Premier Suite	2 Adults