Frequently Asked Questions (D'Resort)

Booking Policies

How do I book a room?

Bookings can be done online at www.dresort.com.sg or over the Info Counter @ Wild Wild Wet/ E!Hub.
What is the age requirement to make a booking and for checking-in?

18 years old and above for both.
Is there a minimum number of nights to book?

A minimum stay of two nights is required for Park View, Mangrove Walk, Beach Cove and Beach Cove Duplex rooms during peak period, which includes Fridays, Saturdays, eve of public holidays, public holidays, school holidays and other high occupancy days.

For off-peak days, 1 night booking is allowed across the various room types.

Certain promotions may also require minimum 2 nights bookings.
How do I cancel or amend my room bookings? Are there any charges involved?
Cancellation Policy
Cancellation and Refund Policy
All booking cancellations must be done via:
- Email: reservations@dresort.com.sg

Booking under Best Flexible Rate
- - Cancellation must be made 7 days prior to arrival to avoid 100% room charges including taxes.
  - An administrative fee of $15 (including GST) is applicable for any cancellation.
- Promotional Booking
- In the event of cancellation or modification, 100% of room charges are strictly non-refundable.

BBQ Pit Cancellation Policy
- In the event of cancellation or inclement weather, 100% of BBQ pit booking charges are strictly non-refundable.

No-Show / Early Departure
- In the event of a no-show, early departure or if guests fail to check-in on the stipulated date of arrival, 100% of room charges are strictly non-refundable.

Amendment of Bookings
- Only applicable for bookings made under Flexible Cancellation.
- If you wish to make a change in the date and/or room type of your resort stay, a notice of 14 days or more prior to arrival date must be given to the Resort via email (reservations@dresort.com.sg) and charges may be incurred. The difference in rooms charges shall not be refunded.
- Guests are only allowed to change the arrival date once and no cancellations/refunds will be allowed thereafter.

BBQ Pits

Do room bookings come with pre-allocated BBQ pits?

Room reservations do not come with BBQ pits by default. Booking of BBQ pits are on a first-come-first-served basis. As such, we encourage all guests to book their BBQ pits in advance, together with their room bookings online.

Please note that due to the limited number of BBQ pits, the pit allocated to you may not be situated near your room.

Guests who choose to book rooms in the Rainforest categories do not have the option to book BBQ pits.
How can I book a BBQ pit?

Guests who wish to book a BBQ pit, must first book a room in the Park View, Mangrove Walk, Beach Cove or Beach Cove Duplex categories.

BBQ pits may be booked in the following ways:
Online:
BBQ pits can be booked online during the process of room reservations on www.dresort.com.sg ; OR

Over the counter:
Our staff at the resort check-in counter will be able to assist with BBQ pit bookings upon check-in or during your stay with us. However, due to the high demand, guests are encouraged to book BBQ pits in advance, together with your room bookings online.
Booking of the BBQ pit is limited to 1 pit per room per night stay, and is subject to availability.
Are we allowed to bring our own portable BBQ pit?

No, guests are not allowed to bring their own portable BBQ pits.
How can I amend my BBQ pit booking?

Amendment of BBQ pit bookings are subject to availability and can only be done strictly via email (reservations@dresort.com.sg), fax or in person at D'Resort check-in counter.
Will there be charges for cancellation of BBQ Pit booking?

No refunds will be given for BBQ pit bookings regardless of inclement weather, booking amendments or any cancellations.

LinkPoints

Can I use my LinkPoints to offset the cost of my stay?

In compliance with the Personal Data Protection Commission Singapore (PDPC)’s advisory guidelines on NRIC numbers issued on 31 August 2018, with effect from 1 July 2019, D’Resort will no longer be using NRIC as the unique identifier on our website to identify our members. As such, redemption of LinkPoints to offset your stay will not be available until further notice.
Do I earn LinkPoints from my stay?

NTUC Plus! Members (silver card): Earn 3 LinkPoints with every $1 spent

Plus! Card Members (black card): Earn 2 LinkPoints with every $1 spent

With effect from 1 July 2019, issuance of LinkPoints will be made upon check-in. Members are required to produce NTUC Plus! Card or Plus! Card to be awarded with LinkPoints.

Check-In & Check-Out

What are the check-in and check-out timings?

Check-in starts from 3pm. Please check-out by 11am. Request for late check-out is subject to room availability and charges.
Is there a place to store my luggage if I arrive before check-in time?

Yes, we have rooms for storing of luggage and non-perishable items for a limited time period only.
Can I request for late check-out?

Request for late check-out is subject to room availability and charges will apply.
Can someone else check-in on my behalf?

In compliance with the Personal Data Protection Commission Singapore (PDPC)’s advisory guidelines on NRIC numbers issued on 31 August 2018, with effect from 1 September 2019, D’Resort will no longer accept check-in on behalf of someone else. Registered guest are required to check-in personally for their stay.
What is required for check-in?

Registered guest have to show the photo identification, credit card and NTUC Member card (if applicable) upon check in.

Getting to D'Resort and Parking

Amenities & Services

Are there ironing and laundry facilities?

Guest may request irons with ironing boards from the Operator at no charge. However, it is subject to availability. All suite rooms are equipped with irons.

For laundry sent in

- Before 10am, guests can expect their laundry to be delivered on the same day, after 7pm.

- After 10am - guests can expect their laundry to be delivered on the next day, after 5pm.
Does the resort provide baby cots?

Yes, baby cots are available upon request, subject to availability.
How many beds are there in the room?

Every room has a different occupancy limitation. The configuration of the rooms are available online http://www.dresort.com.sg/stay.
Do you have smoking rooms?

Smoking is not allowed within the resort. However, you may proceed to the designated smoking area at the ground level, behind the lobby building.

Does the resort allow catering of food during our stay?

Are pets allowed?

No pets allowed at D’Resort.

Booking type	Location
Guests with BBQ pit booking	Catering will be set up at your BBQ pit
Guests with no BBQ pit booking	A fee of $35 is payable for catering setup and guests will be informed of the set up location after check-in, however the location might not necessarily be near guest's room
Guests with Rainforest room category bookings

Frequently Asked Questions (D'Resort)

Booking Policies

How do I book a room?

What is the age requirement to make a booking and for checking-in?

Is there a minimum number of nights to book?

How do I cancel or amend my room bookings? Are there any charges involved?

BBQ Pits

Do room bookings come with pre-allocated BBQ pits?

How can I book a BBQ pit?

Are we allowed to bring our own portable BBQ pit?

How can I amend my BBQ pit booking?

Will there be charges for cancellation of BBQ Pit booking?

LinkPoints

Can I use my LinkPoints to offset the cost of my stay?

Do I earn LinkPoints from my stay?

Check-In & Check-Out

What are the check-in and check-out timings?

Is there a place to store my luggage if I arrive before check-in time?

Can I request for late check-out?

Can someone else check-in on my behalf?

What is required for check-in?

Getting to D'Resort and Parking

Amenities & Services

Are there ironing and laundry facilities?

Does the resort provide baby cots?

How many beds are there in the room?

Do you have smoking rooms?

Does the resort allow catering of food during our stay?

Are pets allowed?

Contact Us

How do I get in touch?

D’Resort @ Downtown East